![]() ![]() Our services will be delivered in a way that reflects the four guiding principles of the Accessibility for Ontarians with Disabilities Act, 2005. The aim of CES is to fully include individuals with disabilities and is dedicated to providing goods and services by eliminating barriers and improving accessibility. Returned products that are received by CES without RA or other required documentation may cause delays in processing your return and are subject to rejection and return without credit. Returns received at CES without correct documentation may be assessed a 15% processing fee that will be deducted from any credit due. Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Our customer service hours are Monday through Friday from 8:00 am to 5:00 pm (CT). Call Customer Serviceįor trade account holding customers please call your local/home branch to arrange return or call our Customer Service Department at 1.866.634.9853 to help walk you through the return process. We have the right to reject returns or refunds of any products at our discretion that (i) have been installed and/or energized, (ii) we specially stock or order for you, (iii) are not readily saleable, (iv) are on sale or clearance, or (v) are identified as non-cancellable or non-refundable, which includes but is not limited to, and without such specific reference, wire cuts, and solar pv modules. Regardless of the total value, you will be responsible for paying the return shipping for any returnable products that have a packaged length of over 4 feet (for example, pipe products). Return FreightĬES will pay the freight for products you return if the total return value is more than $75 provided, the return must be approved with a RA and meet all other conditions of CES’s return policy. Returned items must be in the original packaging and receive prior Return Authorization (“RA”) from CES. When you make your return, you’ll need to note credit or exchange. Please contact your local CES store to make return arrangements. No-Hassle ReturnsĮxcept as otherwise described below, if you are not satisfied for any reason, products may be returned within 90 days of shipment for a full credit or exchange (if the product is undamaged, unopened, unused, unaltered, and untampered). This Return Policy only applies to products purchased on and returned to CES Online by the original purchaser. ![]()
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